Barnstable/Plymouth Appraisal Services: Using technology to improve your customer experience
At Barnstable/Plymouth Appraisal Services, technology is the name of the game. We do our best to make appraising look easy and we think a big part of that is our ability to understand how to use the newest technology. We use the best and newest technology around to bring you high-quality, accurate appraisals.
The appraisal process has changed tremendously in recent years and these days, is a lot more demanding. We put quality first but we know that speed is when ordering an appraisal and we've found that the best place to save time is by adjusting our workflow. In our effort to be the best we've found that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times, and excellent customer service.
Hire an appraiser that takes advantage of the latest technologyContact Barnstable/Plymouth Appraisal Services
Enhancing the ordering experience
Way back when, a great deal of orders were delivered via fax and were confirmed with phone calls once we got back into the office. In this scenario, it might of taken hours to hear back to see if the order could be taken. Things are quite a bit different different now. When an order is placed on the site, we get a mobile notification. We often log into our site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
At Barnstable/Plymouth Appraisal Services we understand it's all about "cycle time". The less waiting between communications and the faster we can get things done directly effects your bottom-line. This website definitely reduces cycle time for us and our clients by enhancing our communications.
Multiple report delivery methods
The majority of our appraisals are delivered through email as PDF documents. Generally our clients are most familiar with receiving PDFs attached to their email. It's much better than when everything was on paper. But,we've even been able to innovate how you receive your report with this website.
Ever lost a file that was sent to you? Or have you ever had an attachment blocked because it was too big? We provide a solution for those problems, too. When we deliver an appraisal through our website, the client receives a link via email to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. The download link is even good for a full 90 days. So if anything happens to the file, you can log back into our site and retrieve it - saving you time, since we won't even need re-send the report.
Advanced data gathering tools
Gathering the data for an appraisal is an in-depth process.. We spend quite a bit of time gathering the facts on the subject property, as well as the local market data and trends. Barnstable/Plymouth Appraisal Services employs technology to close the gap once again.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using a program for our phone that allows us to sketch a floorplan right on the spot. And instead of using an old tape measure, more and more appraisers are utilizing accurate laser measuring devices, making even hard to reach areas accesible.
Using this technology allows us to ensure an accurate report, avoiding call-backs and revisions. This can be a real money saver for busy appraisal clients.
Digital work file technology
It would be much easier if appraisers could complete an appraisal, give it to the client, and never worry about revisiting that report again. But one purpose of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are obligated to retain their reports for 5 years in case any disputes or other matters arise regarding the property.
To sum it all up, Barnstable/Plymouth Appraisal Services uses all the technology at our disposal to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we skip the outdated file cabinets and only need our computer to recall precisely what that assignment was about.
We wanted to give you a bit of insight into how we use technology daily. Investing in the right software, gadgets, and a high level of customer service allows the appraiser to collect the right data and finish the report quickly and more accurately. The goal is to lower costs, and in turn provide you with faster appraisals.